Picture this: Your beloved smartphone decides to throw a tantrum, and just the thought of finding a service centre in traffic-clogged streets makes you cringe. Well, fret no more! OnePlus has expanded its customer support by introducing doorstep pickup and drop service, now covering over 19,000+ pin codes across India. With this extensive coverage, dealing with tech hiccups just got a whole lot simpler.
In This Article
Service Network Growth: More Than Just Numbers
Over the past year, OnePlus service centres have seen remarkable growth, increasing by more than 50%. This expansion spans across major metros, smaller regional hubs, and, importantly, tier 2 and tier 3 cities. So, whether you’re sipping coffee in Bengaluru or enjoying jalebis in Jaipur, help is just a call or click away.
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Home Comfort: Free Doorstep Pickup and Drop
OnePlus understands that tech troubles don’t knock politely—they barge in at the most inconvenient moments. Hence, the brand’s free doorstep pickup and drop service. Now available in more than 19,000 pin codes nationwide, this service ensures your phone’s journey to recovery is seamless and hassle-free.
Multi-Channel Support for the Digital Age
In a world where smartphones rule our daily lives, waiting is simply not an option. Recognising this, OnePlus offers a robust, multi-channel customer support system including:
- Dedicated Call Centres: Speak directly to human beings (a rarity these days!).
- Real-time Live Chat: Instant responses without holding awkward music loops.
- Verified WhatsApp Support: Message your problems away.
- Email Service: For those who prefer traditional digital communication.
Project Starlight: Lighting Up Customer Satisfaction
This customer-centric push stems from Project Starlight, a user-feedback-driven initiative introduced in Q4 2024. With a ₹6,000 crore investment slated over three years, Project Starlight aims at significantly upgrading OnePlus’s customer service capabilities across the subcontinent.
Read Also: OnePlus Nord 5 Series, OnePlus Buds 4 India launch confirmed for next month
Commenting on this strategic move, Robin Liu, CEO of OnePlus India, stated, “Strengthening customer service isn’t just a priority—it’s our commitment. Premium experience is not limited to devices; it extends to how we support our community at every stage.”
Nationwide OnePlus Service Camp: Free Check-ups, Anyone?
In another thoughtful touch, OnePlus has launched the first-of-its-kind nationwide OnePlus Service Camp, running from June 20 to June 30, 2025. Customers can enjoy free device health check-ups and software updates for any OnePlus smartphone. Even if your phone is out of warranty, select repairs carry zero service charges during this period.
What’s Next for OnePlus?
Looking ahead, OnePlus plans to broaden its customer service footprint even further, targeting coverage expansion to all 28 states and over 400 cities within the next 3 to 5 years. With such aggressive expansion plans, the company is clearly banking on service excellence as a key differentiator.
One thing’s clear—customer service is becoming as important as product innovation. And as tech enthusiasts, we couldn’t agree more; after all, what good is the latest gadget if fixing it becomes a monumental task?
