Key Highlights
- The OnePlus 12R 256GB variant buyers to get a full refund from the company.
- At the time of the launch, the company claimed inaccurate UFS 4.0 storage on the device.
- The OnePlus 12R uses UFS 3.1 flash storage rather than the most recent UFS 4.0.
In January, OnePlus introduced the OnePlus 12R along with the OnePlus 12. 12R is a gaming smartphone which was supposed to have UFS 4.0 onboard storage at launch, however, the president of the company has recently acknowledged that it only supports UFS 3.1. Note that all the previous models, the OnePlus 11R and several other OnePlus 11 series smartphones support UFS 3.1 storage. While acknowledging its error the firm is now offering a complete refund if the buyers of the 256GB model are dissatisfied with UFS 3.1 storage.
The OnePlus 12R’s 256 GB model was advertised at launch by the firm as having UFS 4.0-based storage. Previously the firm also released an official statement stating that the phone uses UFS 3.1 flash storage rather than the most recent UFS 4.0.
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President and COO of OpenPlus said, “On behalf of our team, I’d like to apologise to everyone for this error. We remain hugely excited about the OnePlus 12 and OnePlus 12R and hope you’ll love your device as soon as it arrives with you. Of course, I understand that some of you who have purchased or pre-ordered a OnePlus 12R may want to discuss this further with our team, and I’d encourage you to contact our Customer Service team through the usual channels.”
Following the storage-related incident with the OnePlus 12R, the firm said in a forum post that the buyers may receive a complete refund. Note that UFS 4.0 is the highest level high-speed flash storage standard currently available for access and transfer of data.
However, the company mistakenly labelled UFS 3.1 storage with UFS 4.0 storage at the launch. Therefore now customers who bought the OnePlus 12R are advised to get in touch with customer support, and the deadline for refunds is March 16, 2024.
The company unveiled Trinity Engine during the OnePlus 12R’s debut, which is a new suite of software algorithms that help keep your phone’s memory and storage operating quickly and smoothly for years. Due to an error, it stated that the storage enhanced by Trinity Engine would be UFS 4.0 in some variants. The company’s head attested to the fact that the storage in all variants of the OnePlus 12R is still enhanced by Trinity Engine but is UFS 3.1.
Kinder L in a community post said, “If you’ve received a OnePlus 12R 256GB variant and want to discuss the situation with the file system type on your phone, please contact Customer Service through your usual channel. They will be able to discuss next steps with you, up to and including a refund until 16th March 2024.”
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It is worth noting that UFS 3.1 storage is the same standard type seen on the OnePlus 11 Series. The firm also confirmed that the OnePlus 12R was thoroughly tested with UFS 3.1 storage and still features all the new Trinity Engine features we announced at launch, like launching apps faster than ever and keeping applications locked open for up to 72 hours, and was fully tested using UFS 3.1 storage.
“I can also confirm that the OnePlus 12R was fully certified by TUV SUD using UFS 3.1 memory, and, as a result, it is still certified to remain fluent for 48 months. Your OnePlus 12R will stay fast and smooth long into the future,” he further noted.
