Key Highlights
- Priority Club members can enjoy priority online appointments and faster service at Xiaomi service centres.
- There is also a 2-hour repair guarantee and a standby device provided.
Xiaomi has launched Xiaomi Priority Club as a major step towards keeping its promise to provide customers with an end-to-end premium experience. Priority Club was announced at the time of the Xiaomi 14 series launch and will now also include more products, including its high-end televisions. Xiaomi’s exclusive club will offer a host of benefits that enable a seamless ownership and service experience. It is said to provide exclusive premium services for its premium customers.
The Xiaomi Priority Club service is initially being made available to Xiaomi’s high-end handsets, which include the newly released Xiaomi 14 Series smartphones, the Xiaomi 14 Ultra and Xiaomi 14. The Mi 11 Ultra, Xiaomi 13 Pro, and Xiaomi 12 Pro will also be eligible for the perks. Additionally, owners of the Mi QLED TV 75, Xiaomi OLED Vision TV 55, and Xiaomi Smart TV X 65 are now eligible for the Xiaomi Priority Club service.
Benefits of Xiaomi Priority Club
The firm states that it will offer certain premium services, as well as priority complaint resolution, to customers who are Xiaomi Priority Club members. These services will be called “Membership Services”.
Members will be able to schedule the earliest appointment possible, within designated time windows, in order to obtain services for product repair and servicing, and new product installation and Members shall receive services on priority at select ASCs.
In addition to this Xiaomi’s exclusive club relieves members of the burden of maintenance by offering free pick-up and drop services for mobile repairs.
ASCs will work with Members to arrange for the pick-up and drop-off of the Select Mobile Phones to be repaired within twenty-four (24) hours of receiving the request, excluding Sundays and holidays.
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Members will be able to submit a request on Xiaomi’s Mi Service Manager portal for the repair of mobile phones that have been purchased at an invoice value of more than Rs 10,000.
Executives from ASC will show up at Members’ locations to retrieve the Select Mobile Phone devices and return them after repairs have been performed. When the selected mobile phones are delivered and picked up, the ASC executives will take images of them. When picking up or receiving mobile phones, ASC officials will also give Members access to acknowledgement documentation. Note that the pick-up services are available only in limited areas.
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Members will be able to get their Premium Smartphone Products fixed in a maximum of two (2) hours at specific ASCs. The Members must be given an alternative stand-by device for temporary use, if and when available if ASCs are unable to provide repair services for the Premium Smartphone Products within two (2) hours.
Members can also take advantage of the prompt callbacks from customer support and direct chat access to knowledgeable agents, bypassing automated systems for a more personalized and tailored experience.
