On October 30, Amazon launched its highly-awaited colour variant of the Kindle. Priced at $280, the Kindle Coloursoft has a vibrant e-ink colour display that allows users to read their favourite graphic novels and comic books on the e-reader. In its first week of delivery rollout, the Kindle Coloursoft has hit a small roadblock. Some users have reported a weird yellow line at the bottom of Coloursoft’s display. In some cases, the discolouration is more pronounced and takes the form of a bar. Let’s take a look at how you can fix this yellow line/bar issue on the Amazon Kindle Coloursoft.
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In This Article
Amazon’s response to the yellow bar issue on the Kindle Coloursoft
After early buyers reported the discolouration problem to Amazon, the producer of the e-reader issued a statement in acknowledgement of the issue. While many suspect the Coloursoft’s display to be at fault, Amazon claims that it is a software issue and will be patched with an OTA update.
Whether it is a software or hardware-related issue is still up for speculation. Some users reported that the yellow bar only shows up when the edge lighting is turned on. Since the edge lighting is software-controlled, an OTA update could fix the yellow band. If you’re planning on buying the new Coloursoft, we would suggest pausing your purchase for now and seeing how this situation pans out.
Update your Kindle Coloursoft
Amazon says that it will fix the yellow line issue on the Kindle Coloursoft with a software update. When the update goes live, follow these steps to update your device.
Step 1: Download the update on your PC from the Kindle E-Reader Software Update Page.
Step 2: Turn on your Kindle and connect it to your PC using a USB Type-C cable.
Step 3: Find the update file that you just downloaded and drop it in the Kindle drive.
Step 4: Once the file has been transferred, safely disconnect the Kindle from your PC.
Step 5: Launch the Kindle and hit the Menu icon.
Step 6: Tap on Settings.
Step 7: Hit the Menu icon again and select Update your Kindle.
Step 8: Hit OK. Your Kindle will take a few minutes to install the update.
Perform a hard reboot
Amazon will publish the Kindle Coloursoft update in the next few days. Before the update arrives, you can try hard rebooting your Kindle to fix the yellow line/bar issue. This may not work for all devices but it is worth giving a shot. Before you begin, make sure that your Kindle is charged to an appropriate battery level (>30%). Plug in your charger as an added measure. Once that’s done, press and hold the power button for 40 seconds to a minute. Wait for a minute for the device to reboot. If it doesn’t reboot, carry out the process again.
We got a response from an Amazon spokesperson, “A small number of customers have reported a yellow band along the bottom of the display. We take the quality of our products seriously—customers who notice this can reach out to our customer service team for a replacement or refund, and we’re making the appropriate adjustments to ensure that new devices will not experience this issue moving forward.”
Frequently Asked Questions (FAQs)
Why is my Kindle yellow?
The first batch of Kindle Coloursoft shipped by Amazon has garnered criticism from some users for showing a yellow bar at the bottom of the display. Amazon says that this is a software issue and will be fixed with a quick software update.
How do I fix my Amazon Kindle screen?
Amazon will fix the ‘yellow line/bar’ issue on the new Kindle Coloursoft with a software update. Once the update goes live, you can download it from the Kindle E-Reader Software Update Page. Transfer the update file to your Kindle using a USB Type-C charging cable, then go to Menu>Settings>Update your Kindle.
Why does my Kindle screen have lines on it?
If your Kindle is showing lines on its display, it is likely due to a hardware issue. You will need to submit your Kindle to a customer service centre to replace the display. If it is a software issue, it will be patched in the next update.
Are Kindle screens repairable?
The e-ink display on the Kindle is not repairable but it can be replaced. Depending on your Kindle variant, a new display can cost between $50 – $100.
Can you get a Kindle with a colour screen?
The Kindle Coloursoft is the first e-reader from Amazon to have a colour screen. It is currently priced at $279.99.
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Final Thoughts
This is how you can fix the yellow line/bar issue on your Amazon Kindle Coloursoft. If the promised software update doesn’t resolve this issue, return your Kindle to Amazon and request a replacement unit. Have you noticed the yellow line issue on your Coloursoft’s display so far? Let us know in the comments!
