While buying a smartphone (or any other tech product for that matter), one significant thing you should keep in mind is the customer support provided by the manufacturer. Apple, being one of the biggest tech companies around, is known for its swift customer service and reliable assistance. You can simply take your iPhone to a Genius Bar and get it fixed without any hassle. But if there is no Apple Store near you, you will have to rely on Apple-authorised service centres. In this article, we bring you the top 3 ways to contact Apple Support to get help for Apple devices.
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In This Article
Use the Apple Support app
The easiest way to seek assistance from Apple is by using the Support app on your iPhone. iOS17 users may need to install this app from the App Store. Devices running iOS16 and below should have this app in the ‘Utilities’ folder.
Step 1: Go to the App Library on your iPhone and tap the Utilities folder.
Step 2: Launch the Support app.
Step 3: The home page of the app will display the device you’re currently using. If you want to seek help for another device registered to your Apple account, tap on Products at the top left corner of the screen.
Step 4: Select the option that fits the problem you are facing. If you’re reaching out to Apple to repair a damaged device, hit Repairs & Physical Damage.
Step 5: Tap on Find Authorised Locations to search Apple service centres and Genius Bars near you.
Step 6: Tap on Message or Call to contact Apple Support.
Dial a helpline
Instead of using the Support app, you can simply dial one of Apple’s official helplines to reach out to the Support staff. Depending on your issue, dial one of these helpline numbers.
1-800-275-2273: For general issues related to your device.
1-800-800-2775: For help related to Educational Devices.
1-877-204-3930: For help with issues related to Apple’s accessibility tools.
1-877-233-8552: For help with Apple Cash.
1-866-752-7753: For Enterprise customers.
Use the Apple Support website
The official Apple Support website provides a similar experience as the Support app. You can select your device and select the kind of issue you are facing with it. You will be given the option of searching for nearby Apple-authorised service centres and Genius Bars where you can book an appointment. You can also track the repair status of a device that is currently being repaired by Apple.
Frequently Asked Questions (FAQs)
Can I visit the Apple Store without an appointment to get my iPhone fixed?
Yes, you can visit the Genius Bar at your nearby Apple Store without a prior appointment. However, you may have to wait in a queue if there are people already at the store. People with appointments are given priority at the Genius Bar.
How much does an AppleCare+ package cost for an iPhone?
The cost of an AppleCare+ package is different for every Apple device. The Pro Models of the iPhone 15 series demand a premium of Rs 20,900 for AppleCare+ coverage. Meanwhile, it costs Rs 17,900 for non-Pro iPhone 15 models. Read this article to find out if you need AppleCare+ for your device.
How do I contact Apple Support from my phone?
Launch the Support app, select your device and the issue you’re facing, and then scroll down to view the contact options. You can either chat with the support staff on iMessage or call them.
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Conclusion
These are the top 3 ways to contact Apple Support to get help for Apple devices. If your iPhone is damaged and you can’t open the Support app on it, dialling the helpline or using the Apple Support website are your best choices. Once you deposit your iPhone for repair, you can choose to issue a temporary unit for the time your device is being repaired.
