Air India Limited, a Tata Group enterprise, officially introduced ‘AEYE VISION’ today on its smartphone app, allowing AI-powered real-time trip updates. This is the first airline in India to use computer vision to improve the user experience on mobile apps. By reading special codes found on tickets, boarding passes, and baggage tags, AEYE Vision simplifies navigation.
‘AEYE Vision’ has been made available on Air India’s mobile app. Users may obtain important trip details instantaneously within the app with AEYE Vision by pointing their phone camera at their boarding pass, baggage tag, or ticket. This eliminates the need for manual data entry. This functionality can be found in the upper-right corner of the Air India mobile app’s home screen and in other parts where computer vision technology reduces or eliminates the need for data entry.
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As per Air India, AEYE Vision offers several assistance features, including boarding passes, baggage tags, and ticket scanning. Users can add trip details, check flight and baggage status, track checked-in bags, and initiate web check-in. Baggage tags track checked-in bags, while tickets allow users to scan tickets, add trips to ‘My Trips’, and track flights and checked-in bags. These features help users make informed travel decisions. Users can scan documents directly using their phone camera or upload an image from their gallery, with the app recognising the content and initiating relevant actions automatically.
In the upcoming months, the company intends to add more services, such as image-based destination search, passport scanning, baggage dimension check, and augmented reality-based destination details.
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Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India said, “Modern-day computer vision technologies based on artificial neural networks have the power to recognise objects and patterns with a degree of accuracy matching or exceeding human perception. This has the potential to eliminate cumbersome data entry from input-constrained devices such as the mobile phone. We are delighted to bring to bear the power of the latest in artificial intelligence technology in the form of computer vision to ease the journey of our esteemed customers on our mobile app. We will be embedding this capability across our mobile app so that the app is a joy to use.”
