Xiaomi’s Redmi Note 10 Series landed in India last month. Unexpectedly, several users have come across numerous issues related to the performance of the devices. The series includes three devices namely Redmi Note 10, Note 10 Pro and Note 10 Pro Max. The users have recently started reporting issues related to the display. All the devices have reportedly encountered similar issues, while the company acknowledged the problem and promised to look into this matter on top priority.
The early users of the Redmi Note 10 series have taken to social media to report touchscreen issues, occasional screen flickering and slowing of handsets. These issues seem to have shown up in all the three models Redmi Note 10, Note 10 Pro and Note 10 Pro Max. Many of the users have complained of Redmi Note 10 have become slow while also encountering some typing issues. On the other hand, several Redmi Note 10 Pro and the standard variant users are complaining online about the touchscreen response, therefore, becoming unresponsive.
Over that, a user who recently got his Redmi Note 10 device replaced suggested to have complained about similar touch response issues even after getting his unit replaced with a new device. On repeatedly raising this issue to the service centre he was asked to wait for a further software fix, which is said to arrive in one or two months.
Redmi has issued a statement and has also acknowledged the issue but said that only less than 0.001 per cent of users had faced these issues. The company said that “We are aware of the issues that a few users are facing on Redmi Note 10 Pro. These issues have been reported by less than 0.001% of Note 10 series user base. We are working to find a solution at the earliest. As a committed brand, our endeavour is to continue delivering on our consumer expectations. Our devices go through rigorous tests with a 10-point quality check, to ensure that we meet the highest quality standards. We are looking into the matter on top priority and regret the inconvenience caused to our consumers.”
Besides touch response and slowing down of handsets the Redmi Note 10 Pro users have also pointed out that they are facing screen flickering when the refresh rate was set to 120Hz. The flickering issue seems to be more prominent in the Pro series as it comes with a 120Hz screen refresh rate. When the users dialled down the refresh rate to 60Hz the flicker issue disappeared. While another user reported that this issue was more noticeable when dark mode is enabled.
The company’s spokesperson stated that “Our devices go through rigorous tests with a 10-point quality check, to ensure that we meet the highest quality standards. We are looking into the matter on top priority and regret the inconvenience caused to our consumers,”