Spotify is experiencing an issue on Android smartphones connected to a Wi-Fi network, particularly Samsung and Google devices. The problem has caused the app to freeze and crash while connected to Wi-Fi. Models impacted include the Pixel 9 and Galaxy S25 Ultra. Spotify subscribers have reported a problem on their Android smartphones in recent weeks, causing the music streaming service to crash or stop under specific settings frequently.
“Recently, my Spotify app has become unusable while connected to my home wifi. It opens, but just freezes and then crashes. Disconnect from wifi and use mobile data… It comes back to life. I have no issues with my wifi, and it’s only recently started happening. Any clues?” a user reported on Spotify’s community.
The firm has identified the issue causing frequent app crashes and is currently looking for a fix. It said, “We’ve received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks.”
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Spotify recommends turning off VPN, DNS, or AdBlocker services, using a different Wi-Fi connection, rebooting the router, removing Spotify from battery optimisation, and restoring network settings to default. However, none of these options has been helpful. Users have reported attempting everything advised by Spotify support, but the app only goes back to normal operation when away from Wi-Fi and tapping into mobile data. The problem affects all Android smartphones; however, the majority of those impacted are Samsung and Google-branded cellphones, including the Google Pixel 9 and Samsung Galaxy S25 Ultra.
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A few weeks ago, another user complained about a similar problem. A user wrote, When launching the Spotify Android app on my Android phone or my Android tablet, I’m unable to interact with the UI, it is unresponsive, eventually it’ll respond, but is very slow, and I keep getting a ‘Spotify isn’t responding’ notification pop-up. This started happening after I updated to the latest Android version on my Samsung mobile devices, but it only affects the Spotify app; the version is 9.0.84.1340. I’m not sure if it’s specific to Samsung One UI 8 or other Android 16 devices. I’ve tried clearing and uninstalling the Spotify app on both devices and reinstalling, but the same issue still occurs on launching the freshly installed app and logging in.”
