HomeOther TechAppsWhatsApp to soon provide the option to contact the service via in-app...

WhatsApp to soon provide the option to contact the service via in-app support chat

The feature is being tested for both iOS and Android beta versions.

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WhatsApp is always developing and releasing new features to improve the user experience on its platform. The instant chat app was recently observed experimenting with new painting tools for Android. The corporation is now claimed to be working on another new feature in a new development, but this time the news is for both iOS and Android customers. 

It looks to be working on a feature that would allow users to contact and get support/help from within a WhatsApp chat, according to reports. WhatsApp beta testers on both platforms were spotted with the option to contact the service via in-app chat.

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As per a fresh report by WABetaInfo the capability to offer in-app support for users was spotted in WhatsApp versions 2.22.3.5 for Android and 22.2.72 for iOS. To recall similar feature was discovered being rolled out for WhatsApp beta for Android 2.21.7.3 March of 2021.

But unfortunately, the Meta owned chatting app had to suspend providing support to users directly within the programme for unclear reasons. But now if you contact WhatsApp via WhatsApp Settings > Help > Contact Us, WhatsApp may respond to you in a WhatsApp conversation again.

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It should be noted that WhatsApp Support conversations are always marked with a green confirmed checkmark, so you’ll always know when WhatsApp is contacting you. Be wary of those who pretend to be WhatsApp: always check if the green verified checkmark is there.

As per the report When you contact WhatsApp, some information is shared to help them figure out what’s wrong with your account, such as your phone number, network information (if you’re connected to WhatsApp via 3G, LTE, 5G, or Wi-Fi), and your WhatsApp and OS versions: this information is optional but may help them figure out what’s wrong with your account.

WhatsApp in-app support chat
Image Courtesy: WABetaInfo
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A screenshot has also been shared to confirm the development as received from the WhatsApp beta for iOS, the same feature is now being sent out to Android beta testers.

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Komila Singh
Komila Singhhttp://www.gadgetbridge.com
Komila is one of the most spirited tech writers at Gadget Bridge. Always up for a new challenge, she is an expert at dissecting technology and getting to its core. She loves to tinker with new mobile phones, tablets and headphones.

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