gadget-bridge
HomeNewsXiaomi announced live video support for TVs, vacuum cleaners and water purifiers...

Xiaomi announced live video support for TVs, vacuum cleaners and water purifiers in India

It will be providing contactless customer service with live video support for Smart TVs, Robot vacuum cleaners, and Smart Water purifiers.

- Advertisement -

Xiaomi India has strengthened its commitment to providing cutting-edge customer support services from pre-to-post sales by introducing “live video support” for Smart TVs, Robot vacuum cleaners, and Smart Water purifiers. The solution aims to respond to customer questions and provide an early resolution of the issues from the convenience of their preferred location.

Users of Xiaomi and Redmi can submit a request on the Xiaomi India internet page to use the video service. Once the consumer has registered, a tech support specialist will call them on their phone, ascertain the problem, and offer a link to a video calling facility. Following the user’s consent, the Expert can use the phone’s camera to view the customer’s device and assist them during the video conversation, much like a video meeting but using the rear camera. A complimentary engineer will be sent if the issue cannot be rectified for a product covered by warranty.

- Advertisement -

Xiaomi India makes sure that clients continue to receive traditional service in addition to their digital-first and cutting-edge tech options. The company responds to roughly 2.5 lakh customer concerns across the nation each month, including pre-and post-sale ones.

Commenting on the same, Muralikrishnan B, President, Xiaomi India said, “We have always focused our energies and efforts towards building long-lasting consumer relationships and offering innovative, digital-first customer support services. With the launch of ‘Live video support,’ we want to provide our consumers with an instant solution that offers a seamless experience and does not disrupt their everyday life. For us at Xiaomi India, customer satisfaction and safety are of utmost importance, and we will continue to innovate and offer them the best-in-class service experience”.

- Advertisement -

Apart from this Xiaomi already provides other customer service offerings like multi-lingual support, pre-sale support, 24×7 AI Bot service support in Hindi and English, Xiaomi Service+ app as well.

For the latest gadget and tech news, and gadget reviews, follow us on TwitterFacebook and Instagram. For newest tech & gadget videos subscribe to our YouTube Channel. You can also stay up to date using the Gadget Bridge Android App. You can find the latest car and bike news here.

- Advertisement -

Support Us

We are a humble media site trying to survive! As you know we are not placing any article, even the feature stories behind any paywall or subscription model. Help us stay afloat, support with whatever you can!

Support us
- Advertisement -
Komila Singh
Komila Singhhttp://www.gadgetbridge.com
Komila is one of the most spirited tech writers at Gadget Bridge. Always up for a new challenge, she is an expert at dissecting technology and getting to its core. She loves to tinker with new mobile phones, tablets and headphones.
- Advertisment -
- Advertisement -

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisement -
- Advertisement -

Follow Us

- Advertisement -

Must Read

Acer Nitro V price in India and availability

Acer Nitro V with RTX 4050 launched in India

0
The Taiwanese computer manufacturing giant, Acer, expanded its gaming laptops line in India with the launch of a brand new model of Acer Nitro...
- Advertisement -
- Advertisement -

You cannot copy content of this page