Amazon is the biggest e-commerce platform in the world. One of the reasons why it has maintained its position at the top is its super helpful customer support service. Be it lost packages or account-related issues, Amazon’s customer service reps will help resolve your problem right away. Depending on your query, there are several ways you can contact them. Today, we bring you the top 3 ways to contact Amazon Customer Care.
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In This Article
Before you begin
There are several ways you can contact Amazon’s Customer Care service. But before you begin, you need to figure out whether your issue requires contacting customer support. If your query is related to an incoming order, you can track where it is instead of contacting a service rep. If you received the wrong order, you can simply place a request for its return using the Amazon app or website.
Contacting Amazon’s Customer Care service is warranted when you have exhausted the help options on the website. If you can’t find a solution to your query, a customer service rep will guide you through the process. You can also use the customer support page for Amazon account-related issues.
Amazon’s Customer Service Page
The easiest way to contact Amazon’s customer care service is by going to its Customer Support Page. Click on this link to land on the page or log into your Amazon account, click on your name in the homepage toolbar, and select ‘Contact Us’. There are two options to contact Amazon’s customer reps. You can either initiate a live chat or get them to call you. If you choose the latter option, you will need to answer some questions about your issue before Amazon contacts you via a phone call.
Try Amazon Helpline
If you can’t reach Amazon’s Customer Care service through their website, try their helpline instead. Here are a few numbers you can try.
- 1800 1200 9009 (India)
- 1800 3000 9009 (India)
- 1 888 280 4331 (USA)
Contact Amazon Support on X (formerly Twitter)
If you can’t get a hold of Amazon Customer Support on its website or by dialling its helpline, try posting your query on X (formerly Twitter). Make a post laying out your concern and tag the AmazonHelp handle in it. You will get an automated response at first, but Amazon’s customer service reps will contact you via direct messaging later. You can also try contacting Amazon on Facebook and Twitter.
Bonus Tip: How to Return an Order
If you simply want to return something you ordered from Amazon, you don’t need to contact the support staff. Simply follow these steps.
Step 1: Go to Amazon’s website, hover the cursor over your name and select Your Orders.
Step 2: Go to the order you wish to return and select Return or replace items.
Step 3: The items that are eligible for return will appear on the screen. Click the checkbox for the item(s) you wish to return.
Step 4: Select the reason for return and hit Continue.
Step 5: Click the refund/replace option and hit Continue.
Step 6: Set a date and time for the pickup and select Confirm Your Return.
Frequently Asked Questions (FAQs)
How long until I can return my Amazon order?
Items shipped from Amazon can be returned within 30 days. However, this does not apply to all items. Click on ‘Return items’ next to an order to view which items are eligible for return.
Can I get a refund from Amazon after returning my order?
Depending on your order, you can either get a replacement or a full refund from Amazon. The refund amount is relayed via the method you used for the payment of the order. If paid via cash on delivery, the money will be refunded to your bank account or Amazon Pay balance.
What is Amazon’s customer helpline?
Amazon India’s customer helplines are 1800 1200 9009 and 1800 3000 9009. US customers can dial 1 888 280 4331 to reach Amazon Customer Support.
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Conclusion
These are the top 3 ways to contact Amazon’s Customer Care service. Check out this article to learn how to track your Amazon order. If you have any other questions related to Amazon’s customer support, let us know in the comments!
