The National Highways Authority of India has set January 31 as the deadline to update your FASTag KYC (Know Your Customer) details. Failure to update details within the deadline period will lead to the termination of your FASTag account. NHAI says this policy is being brought in to limit one FASTag account to one car. Similarly, one car cannot have more than one FASTag account. If that is the case with you, update the KYC for the most recent account. Don’t know how you go about the process? Here is how you can update your FASTag KYC details online and offline.
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In This Article
Before you begin, check your FASTag KYC status
If you remember completing the KYC process for FASTag earlier, you can check its current status from the official IHMCL website. This will make it clear whether you need to update your KYC details before the January 31 deadline.
Step 1: Go to https://fastag.ihmcl.com/.
Step 2: Click on Login and enter your registered mobile number and password.
Step 3: Enter the CAPTCHA and the OTP (One Time Password) sent to your number.
Step 4: Go to the My Profile section on the dashboard.
This is where you can see your KYC status.
Which documents do I need to update my FASTag KYC?
You need the following documents to update or complete your FASTag KYC.
- Vehicle Registration Certificate (RC)
- Identity Proof (Aadhar Card, Passport, Driving license, PAN Card, or NREGA Job Card signed by a government official)
- Address Proof (Same as the above)
- Passport size photograph
How to update your FASTag KYC online
Step 1: Go to https://fastag.ihmcl.com/.
Step 2: Login using your mobile number.
Step 3: Select My Profile from the Dashboard.
Step 4: Click on the KYC tab.
Step 5: Select Customer Type.
Step 6: Upload your profile picture and the identity/address proof.
Step 7: Fill out all the details in the relevant fields.
Step 8: Tick the message declaring the validity of the documents.
Step 9: Hit Submit.
How to update your FASTag KYC offline
If the online process isn’t working out for you, you can simply walk into the bank that issued you the FASTag and carry out the process offline. Ask for the Customer Relationship form and fill out the necessary details. Make sure you are carrying copies of the required documents as well. If you have multiple FASTag accounts, update the KYC for the most recent one. You can seek the help of the Relationship Manager at the bank to walk you through the process. Once the form has been submitted and your documents have been verified by the bank, the KYC will be updated within 4 working days. You will be alerted by an email and SMS from your bank.
Frequently Asked Questions (FAQ)
When is the last date for the completion of FASTag KYC?
The National Highway Association of India (NHAI) has set January 31 as the deadline for the FASTag KYC completion.
How do I check if my FASTag KYC is updated?
Go to https://fastag.ihmcl.com/, log in using your mobile number, click on My Profile, and check the KYC update status from the Dashboard.
How do I update my FASTag KYC?
Go to https://fastag.ihmcl.com/, log in using your mobile number, then go to My Profile>KYC>Customer type and upload all the necessary documents. Fill out the details in the form and hit ‘Submit’. You can also carry out this process offline at the bank that issued you the FASTag.
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Conclusion
This is how you can complete and update your FASTag KYC. Following January 31, only one FASTag account can be linked to a vehicle and vice-versa. In case there are multiple FASTags linked to your car, you need to update the KYC for the most recent ones. The older ones will be terminated after the deadline.
