Being one of the biggest messaging platforms in the world, it is very uncommon to experience any account-related issues on Snapchat. The media-based messenger handles a huge volume of monthly traffic without any hiccups. However, sometimes users report that the Snapchat app keeps logging them out. If you are facing the same issue, here are 10 potential fixes.
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In This Article
Turn off Background App Refresh
Whenever the Snapchat app receives a major update, it logs you out of your account. Once the app is updated, you are required to log in again using your Snap ID/Phone Number/Email and password. A problem may arise when the app gets stuck in the update loop due to an unexpected bug or glitch. You can fix this issue by turning off background app refresh by disabling background data usage. Here’s how.
Step 1: Go to Settings and select Apps.
Step 2: Scroll down and select Snapchat.
Step 3: Tap on Mobile Data.
Step 4: Switch off the toggle bar for Allow Background Data Usage.
Restart your smartphone
Any minor background glitch affecting the apps in your phone can be resolved with a quick reboot of the device. Press and hold the side key and select ‘Restart’ from the power options. If pressing the side key triggers the voice assistant, press and hold the side key and volume up key simultaneously to access the power menu. You can also access the power menu by tapping the power icon in the quick settings panel.
Use Snapchat on just one device
One of the common reasons why Snapchat keeps logging you out of the app is multi-device access. Snapchat does not give you the option to log out of all devices at once. If you use the ephemeral messenger on two smartphones, logging out of one device will log you out from the other one as well. This applies to Snapchat’s web interface and the desktop as well. To avoid this problem, use Snapchat on one device only or do not log out of other devices.
Remove third-party access
Step 1: Launch Snapchat on your device.
Step 2: Tap the profile icon at the top left corner of the screen.
Step 3: Tap the gear icon at the top right corner of the screen.
Step 4: Scroll down and select Partner Connections.
Step 5: Tap the app that you think is the culprit.
Step 6: Select Remove App.
Check if Snapchat is down
Snapchat may log you out of your account if its servers are down. Although server issues are very rare they are not out of the realm of possibility. To check if there’s any outage, go to DownDetector.in and search for Snapchat. The website will let you know if other users are experiencing similar issues as well.
Disable the VPN
VPN apps are known to mess with the functioning of certain messenger and social media apps on your phone. If you keep getting logged out of Snapchat, try disabling the VPN and try again. If this doesn’t fix the issue, move on to the other methods in this list.
Clear Snapchat Cache
Snapchat’s app cache contains temporary files that the app doesn’t want to download every time you launch it. This optimises the performance of the app and reduces the load time by a considerable margin. Oftentimes, the temporary files in the cache can get corrupted and cause unexpected issues. To clear these files, launch the Snapchat app on your phone and go to Profile>Settings>Clear Cache.
Update the app
An outdated version of the Snapchat app may no longer be functional on your device. As a result, you keep getting logged out as soon as you launch the app. Go to Google Play Store and search for Snapchat. Open the app page and select ‘Update’ to install the latest version of the app.
Update your phone’s OS
Step 1: Go to Settings and select Software update.
Step 2: Tap on Download and install.
Step 3: Select Install now.
Your Snapchat account is locked
Snapchat is quick to take action when it notices any suspicious or malicious activity going on your account. To safeguard you from hackers, Snapchat locks your account and logs you out of the app. If your account is locked, you will get the option to unlock it the next time you log in. Once you get access to your access, make sure you change your password.
Frequently Asked Questions (FAQs)
Why does Snapchat keep logging me out?
If you log out of Snapchat on one device, you get logged out on all devices. To ensure this doesn’t happen, either use Snapchat on just one device or do not log out of other devices.
Why is my Snapchat account locked?
Snapchat locks your account when you perform an action that goes against the community guidelines. If your account has been hacked, Snapchat may suspend it until you take back control.
Can Snapchat ban my phone?
If you are found guilty of violating community guidelines on multiple occasions, Snapchat can serve you a device ban.
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Conclusion
These are the top 10 ways to fix the ‘Snapchat keeps logging me out’ error on your Android device. If you are still experiencing this error after trying the fixes mentioned in this article, you should contact Snapchat support and find out what’s wrong with your account. Snapchat may have suspended your account if you were found in violation of their community guidelines.
