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Flipkart customer orders gaming laptop but receives large stone and e-waste in its place

Flipkart refunded the entire amount to the buyer after he reported this incident to social media.

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Online delivery fraud is becoming more and more prevalent. Another online scam involves a buyer from Mangaluru who alleges that he was delivered a stone and some e-waste instead of a gaming laptop. He ordered the laptop during the Big Diwali Sale hosted on Flipkart.

The Big Diwali Sale has come to an end on the online retailer Flipkart. A buyer from Mangaluru placed a Flipkart order for a gaming laptop. Unexpectedly, he did not get the device that he ordered. He received a large stone and some e-waste instead. After this, the man turned to Twitter and spoke about his experience he had and shared numerous photos. His name is Chinmaya Ramana and he ordered the Asus TUF Gaming F15 gaming laptop on October 15. The gaming device was ordered for his friend and was shipped on October 20 which was completely sealed. So when it was opened to his surprise he found some stones and e-waste inside the package.

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Ramana’s tweet read, “Ordered for laptop and received a big stone and E-waste! During Diwali sale on Flipkart!”

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It should be noted that Flipkart offers options like “open box delivery” to avoid such online delivery frauds, allowing customers to verify that they have only gotten the intended item. Before providing the One Time Password, the customer may ask the delivery person to open the box and confirm whether the product he ordered is correct or is not damaged.

But according to Chinmaya Ramana, the “open box delivery” option was not available at the time of placing the order. When he found the stone inside the package he immediately informed the seller and asked for a refund but the vendor turned down the request.

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According to Chinmaya after that, he informed about the delivery fraud to Flipkart. “I informed Flipkart about the scam with all the evidence the same day, they said they needed time to resolve the complaint. On 23 October, I was emailed informing that the seller had rejected the return request and there was no damage to the product during transportation,” he wrote.

Fortunately, the business granted a full refund when he vented his frustration on social media, which generated a lot of unwanted press.

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Komila Singh
Komila Singhhttp://www.gadgetbridge.com
Komila is one of the most spirited tech writers at Gadget Bridge. Always up for a new challenge, she is an expert at dissecting technology and getting to its core. She loves to tinker with new mobile phones, tablets and headphones.

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