Poco X2 users have been complaining of some camera issues with the company. The device comes equipped with a quad rear camera set up and was launched in India earlier last year. The users of the phone have reported the unresponsive camera app when the rear camera is launched. The affected users are mostly reported from India and now the company has issued a fix for the non-working rear camera of Poco X2.
Until now there was no fix for the Poco X2 camera issue. As per the users, every time the camera app is launched on the handset it shows a black screen, freezes or crashes unexpectedly. The users have been reporting this issue for some time and now the company has shared a manual fix guide for the handset’s camera functioning.
Here is how to fix the Poco X2 camera issue for smooth functioning
According to Poco India support, less than 0.2 percent of the total Poco X2 user base in India have been experiencing the camera issue. For this, the company has detailed out some manual fixes which are expected to work for most of the devices. Follow these software solution protocol mentioned below:
- Clean the camera app data: Open settings and search for managed apps.
- Now search for the camera and then open Clear Data.
- Then Clear all data and hit OK.
- The next step is to reboot the device
- After following the above-mentioned steps, check if the camera is working.
In case the issue persists, the Poco X2 users are requested to follow the hardware solution protocol below:
- The issue should be reported on the Services and Feedback app which can be found in the app drawer.
- Upload the logs under the camera section.
- After reporting the issue, approach Poco India support or your nearest authorised service centre along with the feedback ID generated by the app.
- One should take a prior appointment before visiting the service centre.
To recall, Poco X2 was launched in India last year and it comes equipped with a quad rear camera set up that includes a 64-megapixel primary sensor with f/1.89 aperture. Further assisted by an 8-megapixel wide-angle lens with a 120-degree field of view, two-megapixel macro lens and a 2-megapixel depth sensor for portrait shots. While on the front it sports a dual-camera setup with the 20-megapixel main camera sensor and a 2-megapixel depth sensor for taking selfies and video calls.
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