In an attempt to help users stay safe while they work from home, the laptops and PCs manufacturer HP announced the launch of its Contactless Service On Wheels service now is being expanded to 25 more cities in India. Through this service, the company will be able to address the PC and Print servicing needs of consumers in the country.
Commenting on the initiative, Mr. Vinay Awasthi, MD, HP Inc. India market said, “At HP, our customers are our highest priority, and we strive to extend best in class support and services to enable them work, learn and play from home seamlessly. The ‘Contactless Service on Wheels’, is a testament to HP’s innovative spirit and adaptability in these unprecedented times. The service will offer an unparalleled experience of reliability, safety and business continuity to our valued customers and work from home professionals.”
Due to the ongoing coronavirus pandemic crisis in the country, HP will be expanding its Contactless Service On Wheels service to 25 cities soon, therefore, benefitting thousands of customers by helping them stay safe to contain the spread of coronavirus infections and maintain social distancing. The Contactless service on Wheels service is part of HP’s commitment to providing uninterrupted support to its customers with safety. The service will be provided through HP’s robust support service ecosystem and certified HP technicians travelling in mobile vans.
According to the company, these vans will act in accordance with all local health and safety guidelines, while bringing HP’s hallmark of service delivery, closer to home. At the moment this service is available in seven cities Delhi, Mumbai, Chennai, Kolkata, Bengaluru, NOIDA and Ghaziabad. This move came after the company observed that customers were postponing their onsite service for their PC/Printer at Home due to social distancing and health advisory norms.
“Following a positive response from customers, the Contactless Service on Wheels is now being expanded to 25 cities including Pune, Ahmedabad, Cochin, and Hyderabad,” the company stated.
In order to get the facility of the service the users can register their query with HP’s service team to schedule an appointment. HP says that the onsite technicians will reach your home in a van with essential parts. While the customers can hand over their products outside their homes to the technician, who will carry out the repairs in the van and return it to the customer after service. This process will minimize any contact between the two parties. For major repairs, the device will be taken to the Service Center and delivered to the customer at a later date. The company has future plans to expand this benefit to Enterprises, SMBs and SOHO offices besides consumers.
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