Japanese electronics maker Sony has validated a refund policy for purchases that are made from the PlayStation Store, which is coming into effect starting today. With the new policy enacted, the terms for refund will differ on the basis of the type of content that you are returning.
Going forward, users will not be able to get credit back on a purchase if you have downloaded it or started playing it. However, the only exception to this are subscriptions like PS Plus and PS Now. We should mention that this comes right after Sony cut off third-party retailers like Gameloft from selling PS4 download codes.
It is worth adding that if you have pre-ordered a game, you will have up to 14 days from the date of purchase to receive a refund for it. However, this is also not applicable if you begin downloading and streaming the content or even preloading it, for that matter. But then, in spite of all this, if you are eligible to get your money back, the company will return it to the original payment method. This is not even the worst bit yet.
In case games are already released along with all DLC and season passes, you would still get 14 days to get a refund in case you haven’t downloaded or streamed the content. However, in this case, you will get the refund as PSN wallet credit.
Sony has also suggested users turn off ‘Automatic Downloads’ since if a game that you don’t wish to keep gets downloaded with this function, you would not be eligible to get a refund. This is an important tip to keep in mind, considering that a majority of the players have the feature on, as it enables them to start playing the game as soon as they have some time at hand instead of having to wait for it to download first.
It’s a nightmare for some users to wait for a game to download, and with the new policy, Sony is asking users to do that with every game that they play on PlayStation. Coming to subscriptions to PlayStation Plus or PlayStation Now, they can be refunded within 14 days of purchase, however, Sony will credit this to your PSN wallet and not your original payment method.
But then, the company has also added that it will initiate the refund on the basis of how much of your subscription has lapsed. So, if you get lesser money than what you originally paid, don’t be surprised.