On Tuesday this week, Truecaller found itself in trouble when a number of users took to social media to complain that the app was trying to sign them up for Truecaller Pay without their permission. As the name suggests, Truecaller Pay is the company’s UPI-based payment service.
The reports about Truecaller’s attempts to sign people up for the service without their permission initially surfaced on Twitter this morning. However, users then also started writing about the ‘Truecaller Pay’ issue on the app’s listing on Google Play Store. The company has blamed a bug that is present in the latest version of the app for unauthorized attempts.
Speaking on the matter, it said in a statement, “We have discovered a bug in the latest update of Truecaller that affected the payments feature, which automatically triggered a registration post updating to the version. This was a bug and we have discontinued this version of the app so no other users will be affected. We’re sorry about this version not passing our quality standards. We’ve taken quick steps to fix the issue and already rolled out a fix in a new version. For the users already affected, the new version with the fix will be available shortly, however, in the meanwhile, they can choose to manually deregister through the overflow menu in the app.”
A number of users took to Twitter and tagged Truecaller’s official handle and also its employees to complain about the app’s behaviour. Most of them said that they received text messages that showed that Truecaller had tried to register their bank account details for its payments service. However, since the completion of registration for Truecaller Pay requires UPI PIN and some other details, it could not be completed.
The company has said that Truecaller’s version number 10.41.6, that has been made available for Android on July 24, led to some automatic registrations. While the rollout of the version of the app has been stopped, the company has also published a new version on Google Play Store with a fix for the ‘Truecaller Pay‘ issue that will soon reach the users.
Truecaller also said, “The bug only affected a small fraction of Truecaller’s Android users in India. The rollout of the update was halted immediately after users reported the issue. Any users who have been registered for UPI services will automatically be deregistered at the back end. An updated version with the fix will be rolled out to all users soon.”
Truecaller Pay was launched in India in March 2017 and it is said to be used by over 1.5 crore people in the country.
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