Popular social media app owned by Facebook, WhatsApp has released its first intermediary guidelines report under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. According to the report the messaging app has banned over 20 lakh accounts in India between May 15 – June 15, 2021, in order to prevent harmful behaviour.
WhatsApp has also revealed that it has identified Indian accounts through the +91 country code of the registered mobile number. Moreover, the report reveals that 25 percent of accounts banned on Whatsapp are solely from India; the remaining are from the rest of the world.
The breakdown shared by Whatsapp includes the revenues it received from several parties between May 15 to June 15, 2021. The report states that the messaging app has received 70 requests for account support and 204 ban appeals, out of which 63 accounts were banned on the app.
As per the first intermediary guidelines report 2,011,000 accounts were banned in India between May 15 to June 15 2021. The Indian accounts were identified via +91 code prefixed before the phone number to register.
“The abuse detection operates at three stages of an account’s lifestyle: at registration; during messaging; and in response to negative feedback, which we receive in the form of user reports and blocks. A team of analysts augments these systems to evaluate edge cases and help improve our effectiveness over time. We have detailed our on-platform capabilities to identify and ban accounts in this white paper” the WhatsApp’s first intermediary guidelines report stated.
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