Xiaomi India has announced the launch of Xiaomi Service+, a one-stop app that will cover all of its customers’ service and support needs. Xiaomi Service+ software provides a variety of support services such as device repair, pricing quotes, live chat help, and more. In addition to this Customers may now seek after-sales support from the comfort of their own homes. The app allows you to schedule repair requests for all Xiaomi devices, as well as installation and demos.
Xiaomi Service+, which reinforces Xiaomi’s long-standing commitment to offering smooth after-sales services, provides a variety of support services such as device repair, pricing quotes, live chat help, and others. Customers may access all of them with a few mouse clicks from the comfort of their own homes. The app will include both AI chatbots and live agent interactions. The customers will also be able to schedule gadget installation and demos, as well as maintenance requests through the dedicated app.
While launching the Xiaomi Service+ the firm said that this application has been designed to help the company maintain a strong relationship with customers after they had purchased a device. It may also be used to find the nearest outreach service facility. Users may examine spare component costs as well as warranty information for the devices they have purchased. They will also be able to use the app to check the status of their service requests. Furthermore, with services such as chat with an AI Bot and live chat with an agent, Xiaomi Service+ guarantees that consumers always have access to customer care.
The Xiaomi Service+ app seeks to give information to consumers with just a few taps. It is available for download via Google Play or Getapps. As per Xiaomi it is the initial point of contact for service requests and is backed by Xiaomi India’s 2000 service centres spread around the nation. These facilities are ISO 9001 and 120001 accredited, with a 96 percent success rate in turnaround time.
Speaking at the launch of Xiaomi Service+, Muralikrishnan B, COO, Xiaomi India said, “At Xiaomi, we work towards building relationships that go beyond the purchase of a device. The launch of the Xiaomi Service+ app is a testimony to our commitment to providing seamless support and after-sale services to every single customer for speedy redressal and solution delivery. Keeping in mind the growing need to receive at-home services, Xiaomi Service+ aims to address every customer’s service request from the comfort of their home with just a few clicks. The app can be effectively used to raise service requests, track the status of the request, and receive information on the warranty status of their device, among a host of other features. Service+ is a cornerstone in elevating the user after-sales service experience.”
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