TCS has partnered with New Terminal One at JFK Airport to modernise its digital infrastructure. The primary goal is to offer an improved guest experience via innovative solutions. The collaboration aims to deliver a world-class airport experience for travellers and to achieve cost savings for airlines operating out of JFK. The investment will enable TCS and New Terminal One to establish a new standard for international travel at JFK, a vital gateway to the United States.
Tata Consultancy Services (TCS), a leading worldwide IT services and consulting firm, has been selected as the partner for JFK Airport’s New Terminal One. This transformative endeavour aims to upgrade and improve the entire travel experience for passengers at JFK Airport.
The new Terminal One is a key part of the $19 billion makeover of JFK Airport that is being led by the Port Authority of New York and New Jersey. The project involves two new terminals, modernisation of two current terminals, a new ground transportation hub and a new highway network. Tata Consultancy Services (TCS) has played a key part in this development by establishing the digital infrastructure for New Terminal One that would aid in improving decision-making for airline operations. TCS will be responsible for all technological systems at the terminal, including passenger processing, AI-driven IT operations, infrastructure management, support for enterprise applications and cybersecurity services.
TCS will improve airport operations and passenger experience at JFK Airport’s New Terminal One. Their work will focus on several critical areas like digital infrastructure and AI-led IT operations to support new initiatives. TCS’ technical advances will greatly enhance the visibility and control of essential airport processes such as passenger processing, luggage handling, and terminal security. This partnership will help airlines save money on running costs and make travel more efficient for passengers. This will lead to better service and operational excellence.
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AI, cloud technology and prescriptive analytics will be used by TCS’ Travel, Transport and Hospitality practice in the New Terminal One, a prominent focus of which is the modernisation of airport services. The aim of these technology solutions is to make the move from old legacy systems to interconnected ecosystems easier, while keeping the focus on personalised client experiences.
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Jennifer Aument, CEO of The New Terminal One, said, “New York City and global travellers deserve an international airport terminal that offers an extraordinary experience. With TCS as our technology partner, we look forward to the New Terminal One earning its place among the world’s best, delivering a transformational guest experience for our partner airlines and their customers, while setting new standards in airport operations and innovation.”
Amit Bajaj, President – North America, TCS, said, “Airports are evolving into dynamic consumer ecosystems where operations, hospitality, retail, and personalisation work together in real time. Our partnership with New Terminal One is about helping build that future. As a gateway to the world’s most iconic city – New York, it is designed from the ground up to exceed the growing expectations of global travellers. AI will facilitate a seamless and reliable passenger experience and help evolve New Terminal One into a state-of-the-art experiential zone that will attract global travellers and keep them engaged in exciting new ways.”
