Microsoft Outlook is one of the best email clients around. You probably already use it to manage your work or business email. Users often report that the Outlook app keeps shutting down without any reason on their PCs. Diagnosing this problem can be tedious as there may be several reasons behind it. In this article, we bring you the top 7 ways to fix the ‘Microsoft Outlook keeps crashing issue’ on your PC.
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Table of Contents
Restart your PC
Restarting your device is one of the first steps you should take to fix any problem you’re facing on it. This includes frequent app crashes and glitches. To restart your PC, hit the Windows icon on the taskbar, then click on the power button and select Restart. It will take a few minutes for your PC to restart. Launch the Microsoft Outlook app again to check if it is working as intended.
End Microsoft’s Outlook process
You can also try restarting Microsoft Outlook to keep it from crashing. In order to do this, you need to end its process first. Here’s how you can do that.
Step 1: Right-click anywhere on the taskbar and select Task Manager.
Step 2: Switch to the Processes tab and select Microsoft Outlook.
Step 3: Click on End Task.
Step 4: Now, relaunch the Microsoft Outlook app from your desktop.
Update the Microsoft Outlook
If the Microsoft Outlook app on your PC still keeps crashing, you may want to check if you are using an older version of the app. Older versions may have bugs causing these unexpected malfunctions. Developers are quick to fix these bugs with an update. Follow these steps to update the Microsoft Outlook app on your PC.
Step 1: Launch the Microsoft Outlook app on your PC.
Step 2: Click on File and select Office Account.
Step 3: Click on Update Options and select Update Now.
Run Microsoft Outlook in Safe Mode
Running Microsoft Outlook in Safe Mode helps in finding out the cause of the malfunction. If the app runs perfectly in Safe Mode, it means that one of the add-ins is causing it to crash. Here’s how you can Outlook in Safe Mode.
Step 1: Press Windows Key + R. This will launch the Run dialogue box.
Step 2: Type Outlook.exe/Safe and hit Enter.
Use Outlook in Safe Mode. If it does not cause any complications, it means the problem lies with the add-ins.
Delete malfunctioning add-ins
If the Microsoft Outlook app on your PC started crashing after you installed an add-in, remove it to restore the app to normalcy. Here’s how.
Step 1: Launch the Microsoft Outlook app on your PC.
Step 2: Click on File and select Manage Add-ins.
Step 3: Uncheck the box for the Add-in you want to turn off.
Step 4: Click on Remove to delete the add-in.
Use Microsoft Repair Tool
Step 1: Launch the Control Panel app and select Programs.
Step 2: Click on Programs and Features.
Step 3: Select Microsoft 365 and click on Change.
Step 4: Select Quick Repair, then click on Repair.
Create a new Outlook Profile
If your Outlook profile is compromised, you may need to create a new one to restore normalcy. Here’s how you can go about it.
Step 1: Launch the Control Panel app.
Step 2: Click on View by and select Large icons.
Step 3: Select Mail (Microsoft Outlook).
Step 4: In the following window, select Show Profiles.
Step 5: Click on Add.
Step 6: Enter a name for your profile and hit OK.
Step 7: Now, enter your account credentials and hit Next.
Step 8: Click the box for Always use this profile under When starting Microsoft Outlook.
Step 9: Save your changes.
Frequently Asked Questions (FAQs)
Why does the Microsoft Outlook app keep crashing on my PC?
The Outlook app on your PC may be crashing because of a malfunctioning add-in or because you are using a bug-ridden older version.
How do I keep Microsoft Outlook from crashing on my PC?
Update the app and restart your PC. If it keeps crashing, run the Windows Repair Tool and change your profile.
How do I launch Microsoft Outlook in Safe Mode?
To run Microsoft Office in Safe Mode, press Windows key + R and type Outloo.exe/Safe in the dialogue box. Hit Enter to run Outlook in Safe Mode.
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Conclusion
This is how you can fix the Microsoft Outlook app if it keeps crashing on your PC. If these fixes do not work, you may want to consider uninstalling the entire Microsoft 365 package and then reinstalling it from the Microsoft Store. If you found this article helpful, let us know in the comments!
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