Home News 6 steps that help you access error-free Microsoft Store

6 steps that help you access error-free Microsoft Store

The Microsoft Store is the platform from where you can download your favourite games, movies apps, and much more.

If you have been witnessing issues or errors while accessing Microsoft Store, the following steps will help you find a solution to all the problems that you have been witnessing on this platform. Check out the list below:

Unable to see Microsoft Store on the taskbar

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If you’re unable to see Microsoft Store on the taskbar, it might have been unpinned. In order to search for it, type Microsoft Store in the search box on the taskbar. If you see it in the results, select it.

To ensure you can find it easily later, press and hold (or right-click) the Microsoft Store tile and select Pin to Start or More > Pin to taskbar.

Unable to find or install an app from Microsoft Store

If you can’t find an app that a friend or family member told you about. Or you found it on your Windows 10 laptop but not on your Windows 10 Mobile device. Or you found it, but you can’t install it. What’s going on? Here are some possibilities:

  1. The app isn’t available in your country or region. Not all apps are available worldwide. So the app your friend saw in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear.
  2. Microsoft family settings might be hiding apps. Parents can use Microsoft family settings to make sure that their children can’t view or install apps that are inappropriate for their age. Get more info.
  3. The app is no longer available. Sometimes an app is removed from Microsoft Store, but it takes a little time for the app description page to get pulled down. In addition, some apps and games are not available in Microsoft Store but can be downloaded from the publisher’s site directly.
  4. The app is not compatible with your device. Microsoft Store automatically hides or blocks the Buy button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.
  5. Your PC was recently updated but wasn’t restarted. If updates for Windows were recently installed, you’ll need to restart your PC before you can install apps from Microsoft Store.

Unable to launch Microsoft Store

If you’re having trouble launching Microsoft Store, try following the below-listed steps:

  1. Check for connection problems and ensure that you’re signed in with a Microsoft account.
  2. Ensure Windows has the latest update by following this path:
    1. Select Start
    2. Then, click on Settings
    3. Update & Security
    4. Windows Update
    5. Check for Updates
  1. Check your time and location settings by selecting Start, then select Settings>Time & Language. Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.
  2. Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

If you are still unable to open Microsoft Store, you can send feedback to Microsoft by selecting Start, then click on Feedback Hub.

Unable to fix problems with apps from Microsoft Store

If you’re using Windows 10 and witnessing problems with an app from Microsoft Store, consider these updates and fixes:

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.

  • Ensure Windows has the latest update:
    • Select check for updates now and then select Check for updates.
    • Else select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select install now.
  • Update Microsoft Store:

Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

  • Troubleshoot games: If you’re having issues installing a game, see Troubleshoot game installations on Windows 10.
  • Repair or reset your apps: See Repair or Remove programs in Windows 10.
  • Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.
  • Run the troubleshooter: Select the Start button, and then select Settings > Update & Security   > Troubleshoot, and then from the list select Windows Store apps > Run the trouble-shooter.

Want to repair apps and programs

You can repair some apps and programs if they’re not running correctly. Access repair options from the Settings page:

  • Select the Start button, then select Settings > Apps > Apps & features. Or just click the shortcut link at the bottom of this article.
  • Select the app you want to fix.
  • Select the Advanced options link under the name of the app (some apps don’t have this option). On the page that opens, select Repair if it’s available. If it isn’t available or doesn’t fix the problem, select Reset.

If you wish to access repair options from the Control Panel, type Control Panel in the search box on the taskbar and select it from the results. Now, choose Programs > Programs and Features. Right-click the program you want to fix and select Repair, or if that’s unavailable, select Change. Then follow the directions on the screen.

Want to uninstall or remove apps and programs

There are different ways to remove apps and programs, so if you can’t find the one you’re looking for, you can try another location. Microsoft revealed that some apps and programs are built into Windows and can’t be uninstalled.

  • Uninstall from the Start menu
    1. Select the Start button and look for the app or program in the list shown.
    2. Press and hold (or right-click) on the app, then select Uninstall.
  • Uninstall from the Settings page
    1. Select the Start button, then select Settings > Apps > Apps & features. Or just click the shortcut link at the bottom of this article.
    2. Select the app you want to remove, and then select Uninstall.
  • Uninstall from the Control Panel (for programs)
    1. In the search box on the taskbar, type Control Panel and select it from the results.
    2. Select Programs > Programs and Features.
    3. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.

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