Technology giant Microsoft listens to the voice recording of its users collected by Skype’s automated translation feature as well as the Cortana voice assistant. As per a new report by Motherboard, it reveals that audio snippets of users having personal talks like weight loss relationship issues and more are being manually reviewed by the company’s contractors. In fact, a company’s contractor even shared a few recording files with the publication that the users can be heard having an intimate discussion.
We should mention that this is not the first case of such a thing happening. Earlier Apple, Google, Facebook as well as Amazon were also found to be listening to voice recording of the users that were captured by the voice assistant devices. But now all the mentioned brands have either suspended the human review processes or have come up with an opt-out option.
Even the Skype’s FAQ now reads, “This may include transcription of audio recordings by Microsoft employees and vendors, subject to procedures designed to protect users’ privacy, including taking steps to de-identify data, requiring non-disclosure agreements with vendors and their employees, and requiring that vendors meet the high privacy standards set out in European law and elsewhere.”
On top of that, Cortana’s support page now also has a similar paragraph as does Microsoft support page. The company also does not allow its users to delete the recordings that are made with a dedicated online tool. As we mentioned earlier also other companies like Apple, Google, Facebook and Amazon now allow its users to opt-out of such programs, however, Microsoft says that it will keep using the service for the time being.
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