A Google Pixel 3 owner recently found out that his device is defective. After contacting the company, and explaining them the issue, he was expecting a refund for the handset. However, what he got in place of the refund was something he definitely was not expecting, and neither was anyone else. According to reports, the customer received 10 Google Pixel 3 smartphones from the company. We should mention that the total worth of all the 10 Pixel 3 smartphones combines at $9,000 (approximately Rs 6,17,900).
A Reddit user with the username Cheetohz claimed that he had been refunded around $80 (approximately Rs 5,500) when the user returned his defective Pixel 3. But the user also received 10 Not Pink Pixel 3 units as a replacement order. Although many users would have been happy with what they got because of Google’s generosity or mistake, but Reddit user Cheetohtz wishes to return the extra units of Pixel 3. However, he also expects Google to refund the full amount of his original defective smartphone.
“Every large company has its fair share of customer service issues, but Google seems to always find the most perplexing ways to screw up,” a Reddit user pointed out the story about Google’s mess ups in its customer and product services to get the attention of the California-based technology giant.
According to the Android Police’s report, “After returning a defective Pixel 3, Google didn’t issue a refund. Instead, it sent 10 Pixels when the user bought a replacement.” The report also mentioned that the tech giant can’t force the user to return the Pixel devices but the user is definitely trying to return the 10 units he got. He that Google only refunded $80 for tax on the original faulty device.
The Google Pixel 3 for the 128GB internal storage variant costs $899 (approximately Rs 62,500) and since Google has already refunded $80 to the user, only around $800 remains to be refunded.
“That leaves $900 owed (apparently this was a 128GB model). However, Cheetohz (the user) went ahead and ordered a new pink Pixel in a separate transaction. Google’s shipper somehow thought the order was for 10 pink phones, and that’s what they sent,” the report added.
About this matter, Google’s official Reddit support account reached out to the user in the comment section of his post to get the matter sorted. This is one peculiar news, but what happens to the 10 Not Pink Pixel 3 units and what happens to the user’s refund is yet to be seen.
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