Microsoft Teams is a great app to take virtual meetings. For those on the go, Microsoft Teams is available on Android and iOS mobile platforms. While the app works fine for the most part, it is not impervious to minor glitches and issues. If you’re taking a meeting on your phone and don’t have access to any other devices, you need quick fixes that can get the app running normally in no time. In this article, we bring you the top 9 ways to fix the ‘Microsoft Teams app not working’ problem on Android.
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In This Article
Disable Data Saver
Microsoft Teams has an in-app data saver that limits app usability after a certain amount of data is consumed. Disable the data saver to return to normal functioning. Here’s how.
Step 1: Launch the Microsoft Teams app on your Android smartphone and tap the profile icon at the top right corner of the screen.
Step 2: Select Settings.
Step 3: Select Data and Storage.
Step 4: Tap on Reduce Data Usage and select Never from the list of options.
Clear the cache
There are two ways you can go about clearing the app cache of Microsoft Teams. There’s a very handy option to clear temporary files within the app. You can also go the more conventional route and clear the cache from the app settings on your phone. Here’s how you can clear Microsoft Teams’ cache from the app itself.
Step 1: Launch the Microsoft Teams app and tap the profile icon at the top right corner of the screen.
Step 2: Select Settings.
Step 3: Tap on Data and Storage.
Step 4: Select Clear temporary files.
Grant the necessary permissions to the app
If you haven’t used the Microsoft Teams app on your Android phone for a long time, its permissions may have been automatically revoked. Here’s how you can grant the Teams app the necessary permissions again.
Step 1: Go to Settings and select Apps.
Step 2: Scroll down and select Microsoft Teams.
Step 3: Tap Permissions.
Step 4: Allow Teams access to the necessary permissions.
Sign out and Sign back in
If you’re having trouble with your Microsoft Teams account, signing out and then signing back in can fix any temporary issues. Simply tap the profile icon at the top right corner of the screen and go to settings. Scroll all the way down and select ‘Sign out’. Once you’re signed out, sign back in using your Microsoft account credentials.
Reset Database
Step 1: Launch the Microsoft Teams app on your Android smartphone and tap the profile icon at the top right corner of the screen.
Step 2: Select Settings.
Step 3: Select Data and Storage.
Step 4: Select Reset Database.
Update the app
An older version of the Microsoft Teams app may contain bugs that have already been weeded out in the new update. To update the Teams app, simply launch the Google Play Store on your device and search for Microsoft Teams. Open the app page and select the ‘Update’ option. Once the app has been updated, the background errors will be fixed.
Check your internet connection
It is possible that the issue may not lie with the Microsoft Teams app but with your internet connection. To confirm if this is the case, open the web browser and load a web page. If the web page fails to load, the issue lies with the connection. You can also try sending a message on an instant messaging app to double-check the status of your internet connection. To fix this issue, toggle the airplane mode on and off. A quick refresh of the network typically fixes any temporary issues.
Restart your smartphone
On some occasions, a software glitch may cause the Microsoft Teams app on your phone to malfunction. A quick restart of your smartphone will take care of this. Press the side key along with the volume-up key to access the power menu. Hit ‘Restart’ to reboot your phone.
Delete the Microsoft Authenticator app
This may sound weird, but if you aren’t able to sign into the Microsoft Teams app on your Android smartphone, deleting the Microsoft Authenticator app may help. While the exact reason behind this fix is not known yet, certain users have observed that removing the Microsoft Authenticator app from their devices solved any issues they were facing while logging in. It is possible that the Authenticator app interferes with the login process even if you don’t have two-factor authentication enabled for Microsoft Teams. If you’re facing trouble logging in with your registered account, trying out this fix can’t hurt.
Frequently Asked Questions (FAQs)
Why is the Microsoft Teams app not working on Android?
If the Microsoft Teams app is not working on your phone, try disabling its data saver and clearing the app cache. If the issue still persists, you may want to update the app.
Why is the Teams app not opening?
If you’re unable to open or run the Microsoft Teams app on your phone, check if the app is experiencing a server outage. Visit the Down Detector website to check if other users are experiencing the issue as well.
Why is my Teams Android app stuck on loading?
If the Microsoft Teams app is stuck on the loading screen, clear the app cache to fix the problem.
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Conclusion
These are the top 9 ways to fix the ‘Microsoft Teams app not working’ problem on an Android phone. If you are still facing the problem after trying all these fixes, it is possible that the issue lies on Microsoft’s end. Visit the Down Detector website to check if other users are facing a similar outage as well.
