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6 easy methods to fix ‘WhatsApp Call Not Ringing’ when Android phone is locked

Not getting alerts for WhatsApp calls? Try these fixes.

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Every WhatsApp user knows that the app sometimes does not show the ringing alert for an incoming call. Instead, you get notifications for a bunch of missed calls instead. Sometimes, you may miss an important call because of this issue. Luckily, there are a few ways you can take care of this problem. In this article, we bring you 6 easy methods to fix the ‘WhatsApp calls not ringing when Android phone is locked’ issue on your smartphone. 

Read Also: Meta brings end-to-end encryption to Facebook Messenger, more features also added

Check if background notifications are enabled

Disabling background notifications for an app prevents it from sending alerts to your phone. Here’s how you can check if WhatsApp’s background notifications are disabled.

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Step 1: Go to Settings and select Apps.

Step 2: Scroll down and select Apps.

Step 2: Scroll down and select WhatsApp.

Step 3: Select WhatsApp.

Step 3: Tap on Notifications.

Step 3: Tap on Notifications.

Step 4: Make sure that the toggle bar to ‘Show notifications’ is turned on. Additionally, make sure you have selected ‘Allow sound and vibration’ under Alerts instead of ‘Deliver quietly’.

Make sure that the toggle bar to ‘Show notifications' is turned on.

Make sure Do Not Disturb is turned off

Turn off ‘Do Not Disturb’ how to fix text message notification sounds not working on android

Do Not Disturb does what it implies. Once you turn it on, you will not be ‘disturbed’ by text notifications or call alerts. If someone is calling you on WhatsApp, it won’t show up on your screen. If your WhatsApp calls are not ringing, it is possible that you may have turned on DND but forgotten to turn it off. In order to disable Do Not Disturb, simply drag the drop-down menu and tap on the DND icon.

Clear app cache

Corrupted files in the cache memory can keep an app from carrying out its most basic functions. Here’s how you can clear WhatsApp’s app cache.

Step 1: Go to Settings.

Step 2: Select Apps.

Step 2: Scroll down and select Apps.

Step 3: Select WhatsApp.

Step 3: Select WhatsApp.

Step 4: Tap on Storage.

Step 4: Tap on Storage. how to fix whatsapp not sending messages

Step 5: Select ‘Clear Cache’.

Step 5: Select ‘Clear Cache’. how to fix whatsapp not sending messages. how to fix whatsapp call not ringing android

Make sure background data is turned on for WhatsApp

When your phone is locked, WhatsApp still keeps working in the background to notify you of any incoming calls or messages. If WhatsApp calls aren’t ringing when your phone is locked, it may be because the app does not have access to background data. Here’s how you can ensure that background mobile data for WhatsApp is turned on.

Step 1: Go to Settings and select Apps.

Step 2: Scroll down and select Apps. how to fix whatsapp call not ringing android

Step 2: Scroll down and select WhatsApp.

Step 3: Select WhatsApp. how to fix whatsapp call not ringing android

Step 3: Tap on ‘Mobile Data’ under ‘Usage’.

Step 4: Tap on ‘Mobile Data’ under ‘Usage’. how to fix whatsapp call not ringing android

Step 4: Turn the toggle bar on for ‘Allow background data usage’ and ‘Allow data usage while Data saver is on’.

‘Allow background data usage’. how to fix whatsapp call not ringing android

Update WhatsApp

Sometimes an older version of WhatsApp may encounter an issue that is fixed in later updates. This is why it is essential you keep the app updated. In order to update WhatsApp, simply go to Google Play Store and search for WhatsApp. Open the app page and select ‘Update’.

Turn off battery saver mode

Turn off battery saver mode how to fix whatsapp not sending messages. how to fix whatsapp call not ringing android

When your smartphone’s battery drops below a certain threshold, it automatically turns on the battery saver mode. When enabled, the battery saver mode kills a lot of background activity for most of the apps on your phone in order to preserve the battery. This may be the reason why you are not receiving WhatsApp calls on your phone. You can disable the battery saver mode by simply opening the drop-down menu and deselecting ‘Power Saver’. You can also disable it by going to Settings>Battery and device care>Battery>Power saver.

Read Also: 6 best working methods to Fix Instagram Direct Messages Not Working

Conclusion 

These are the top 6 ways to fix the ‘WhatsApp calls not ringing when Android phone is locked’ issue on your smartphone. If the methods mentioned in this article do not work for you, try uninstalling and reinstalling WhatsApp from Google Play Store. If you found this article helpful, let us know in the comments!

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