Google Pay along with other UPI services have completely changed how we make daily monetary transactions. Carrying cash on you is no longer a necessity as most vendors nowadays accept mobile transactions. While this may be super convenient, things can take a turn when the Google Pay app shows an error and is unable to make a transaction. In this article, we show you how to fix Google Pay errors on your Android or iOS smartphone.
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Check your registered phone number
If you recently changed your phone number, you will need to update it on the Google Pay app. You also need to make sure that the phone number linked to your bank account has been updated as well. Google Pay works by linking your bank account with the app using the registered phone number. If the number registered to your bank account does not match the number you’re using on your phone, you will be unable to make any transaction on Google Pay. Here’s how you can update the phone number on the Google Pay app.
Step 1: Open the Google Pay app and tap on your profile at the top right corner of the screen.
Step 2: This page will display all your basic information like your name, UPI ID, phone number, and the QR code for your profile. Check your phone number and if it is outdated, tap on ‘Settings’.
Step 3: Tap on ‘Personal Info’ and select the ‘Edit’ option next to your phone number.
Step 4: Google Pay will prompt you to enter your new number, which will be verified using an OTP.
Once your phone number has been updated on the app, you can resume making Google Pay transactions.
Update the Google Pay app
If you haven’t updated the Google Pay app in a long time, chances are it is being phased out. In order to resume Google Pay services, you will have to update it to the latest version. You can do this by simply going to the Google Play Store or App Store and searching for Google Pay. Click on the ‘Update’ option and the latest version of the app will be installed on your device.
Clear app cache
Like every other app, Google Pay stores temporary files in cache memory. Over a period of time, the cache memory may get filled with corrupted files that keep the app from working properly. To clear Google Pay’s cache go to Settings>Apps>GPay>Storage>Clear Cache.
Check the connection
If you’re in a spot with no data or Wi-Fi connection, your transactions will not be able to go through. Move to a spot with better network reception and try again. Always ensure that your smartphone is receiving a strong network connection before you make a transaction on Google Pay.
Reinstall the app
If you’ve tried all the above fixes and are still facing issues with Google Pay, try uninstalling and reinstalling the app again. Doing this will reset all the settings on the app and also get rid of any bugs that may be causing issues. Long press on the GPay icon in your app drawer and select uninstall. Then go to the Google Play Store or the App Store and reinstall the GPay app again.
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These are some of the common fixes for Google Pay errors on Android and iOS smartphones. If you’re still facing issues, try contacting your bank and see if there are any issues with your account. It is common for bank servers to be down, thereby causing issues with transactions on Google Pay.