The American multinational information technology company HP has introduced a free remote help desk for PC users in India. The company’s intentions are to provide support for all the PC users to enable productive remote working while staying connected.
“Now more than ever, consumers are relying on technology providers like HP to support them with the right set of products and services to help in their day-to-day continuity. These are challenging times and as industry leaders, it is our responsibility to go beyond corporate boundaries and help every user out there. Today working, learning or earning from home is the new normal, and this 24/7 help desk is aimed at making sure users can do so in an uninterrupted fashion,” said Vinay Awasthi, Managing Director, HP Inc. India, Bangladesh & Sri Lanka.
The company said that with this initiative it will be helping small and medium businesses as well as individuals to stay productive while working from home. It is a limited period of free helpdesk support to PC users of all brands to enable hassle-free work from home. The government has imposed countrywide lockdown to contain the spread of coronavirus. So all the office, as well as educational institutions, will remain closed till May 3 dues to this the business in the country are worst hit as they are unable to stay productive as the employees have to adopt a new working environment at their home and often face IT-related challenges and HP aims to address these operational issues via their remote support from experts.
According to the company, the helpdesk will have HP certified technicians to help on issues that can be addressed remotely. These include issues related to general performance, security configuration, connectivity, operating system, media support, mobility, software operation, and installation, among others. HP has also appointed a specialised team of agents who have been provided with access to work-from-home technology by HP to manage multiple queues, leveraging chat, social and web support options.
How to avail HP’s remote services:
The company said that for individuals this service will be available till May 31 and for small and medium business users will be eligible for this service for a fixed period of one month from the date of registration. The HP certified technicians will be addressing issues related to general performance, security configuration, connectivity, operating system, media support, mobility, software operation, and installation, among others.
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