Food delivery app Zomato took to Twitter on Wednesday to defend its decision to not change the food delivery executive allotted for a customer. The customer had a communal stance and was objecting to his food being delivered from the executive because he was a “non-Hindu”. However, the company did not find the reason appropriate enough and instead, let him go ahead in cancelling his order.
The customer then tweeted the entire incident saying, “Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel.” He added another tweet to the thread saying, “@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers.”
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
He even attached screenshots of his order confirmation that showed the rider who was getting his delivery and also the ones of his conversation with a Zomato executive.
In the screenshot it can be seen that the customer had written that he wanted Zomato to either change the rider or cancel the order as it is a “holy month” and he only wanted to “order from a pure veg restaurant.” He further said that he will stop ordering from Zomato altogether if his order is cancelled and will uninstall the app.
Replying to the customer’s request, Zomato said that the company does not discriminate among its riders.
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019
Taking a stand on its decision, the company tweeted, “Food doesn’t have a religion. It is a religion.” Zomato’s CEO Deepinder Goyal also voiced his opinion on Twitter regarding the incident. He tweeted, “We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values.”
We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019
Zomato’s and Goyal’s responses to the customer have garnered a lot of appreciation on Twitter. There are scores of people who have retweeted the tweets shared by them and a number of people have tweeted to extend their support to the company’s decision.
Most people said that it was great to see a corporate voice taking a stand against the growing hate against minorities. A lot of netizens applauded Zomato and Goyal’s decision to call out the customer who wanted to cancel the order rather than have a non-Hindu rider deliver it to him.
However, we should mention that there were those who supported the customer who was discriminating the rider on the basis of his religion and tweeted against Zomato and Goyal’s decision.
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