HomeNewsZomato takes a stand against a customer who has a communal stance

Zomato takes a stand against a customer who has a communal stance

Netizens are praising Zomato for taking a stand against the customer.

Food delivery app Zomato took to Twitter on Wednesday to defend its decision to not change the food delivery executive allotted for a customer. The customer had a communal stance and was objecting to his food being delivered from the executive because he was a “non-Hindu”. However, the company did not find the reason appropriate enough and instead, let him go ahead in cancelling his order.

The customer then tweeted the entire incident saying, “Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel.” He added another tweet to the thread saying, “@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers.”

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He even attached screenshots of his order confirmation that showed the rider who was getting his delivery and also the ones of his conversation with a Zomato executive.

Zomato customer chat (1)

In the screenshot it can be seen that the customer had written that he wanted Zomato to either change the rider or cancel the order as it is a “holy month” and he only wanted to “order from a pure veg restaurant.” He further said that he will stop ordering from Zomato altogether if his order is cancelled and will uninstall the app.

Replying to the customer’s request, Zomato said that the company does not discriminate among its riders.

Taking a stand on its decision, the company tweeted, “Food doesn’t have a religion. It is a religion.” Zomato’s CEO Deepinder Goyal also voiced his opinion on Twitter regarding the incident. He tweeted, “We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values.”

Zomato’s and Goyal’s responses to the customer have garnered a lot of appreciation on Twitter. There are scores of people who have retweeted the tweets shared by them and a number of people have tweeted to extend their support to the company’s decision.

Most people said that it was great to see a corporate voice taking a stand against the growing hate against minorities. A lot of netizens applauded Zomato and Goyal’s decision to call out the customer who wanted to cancel the order rather than have a non-Hindu rider deliver it to him.

However, we should mention that there were those who supported the customer who was discriminating the rider on the basis of his religion and tweeted against Zomato and Goyal’s decision.

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Avani Baggahttp://www.gadgetbridge.com
Avani has an immense love for reading, travelling and food, but not necessarily in the same order. Avani almost started pursuing law, but life had other (better) plans for her and she chose to be a writer instead (luckily!) She previously covered technology at Times Internet and wrote about smartphones, mobile apps and tech startups. When she’s not writing, you’ll be able to find her in book stores or catching up on her social life.


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