Every WhatsApp user knows that the app sometimes does not show the ringing alert for an incoming call. Instead, you get notifications for a bunch of missed calls instead. Sometimes, you may miss an important call because of this issue. Luckily, there are a few ways you can take care of this problem. In this article, we bring you 6 easy methods to fix the ‘WhatsApp calls not ringing when Android phone is locked’ issue on your smartphone.
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Check if background notifications are enabled
Disabling background notifications for an app prevents it from sending alerts to your phone. Here’s how you can check if WhatsApp’s background notifications are disabled.
Step 1: Go to Settings and select Apps.
Step 2: Scroll down and select WhatsApp.
Step 3: Tap on Notifications.
Step 4: Make sure that the toggle bar to ‘Show notifications’ is turned on. Additionally, make sure you have selected ‘Allow sound and vibration’ under Alerts instead of ‘Deliver quietly’.
Make sure Do Not Disturb is turned off
Do Not Disturb does what it implies. Once you turn it on, you will not be ‘disturbed’ by text notifications or call alerts. If someone is calling you on WhatsApp, it won’t show up on your screen. If your WhatsApp calls are not ringing, it is possible that you may have turned on DND but forgotten to turn it off. In order to disable Do Not Disturb, simply drag the drop-down menu and tap on the DND icon.
Clear app cache
Corrupted files in the cache memory can keep an app from carrying out its most basic functions. Here’s how you can clear WhatsApp’s app cache.
Step 1: Go to Settings.
Step 2: Select Apps.
Step 3: Select WhatsApp.
Step 4: Tap on Storage.
Step 5: Select ‘Clear Cache’.
Make sure background data is turned on for WhatsApp
When your phone is locked, WhatsApp still keeps working in the background to notify you of any incoming calls or messages. If WhatsApp calls aren’t ringing when your phone is locked, it may be because the app does not have access to background data. Here’s how you can ensure that background mobile data for WhatsApp is turned on.
Step 1: Go to Settings and select Apps.
Step 2: Scroll down and select WhatsApp.
Step 3: Tap on ‘Mobile Data’ under ‘Usage’.
Step 4: Turn the toggle bar on for ‘Allow background data usage’ and ‘Allow data usage while Data saver is on’.
Update WhatsApp
Sometimes an older version of WhatsApp may encounter an issue that is fixed in later updates. This is why it is essential you keep the app updated. In order to update WhatsApp, simply go to Google Play Store and search for WhatsApp. Open the app page and select ‘Update’.
Turn off battery saver mode
When your smartphone’s battery drops below a certain threshold, it automatically turns on the battery saver mode. When enabled, the battery saver mode kills a lot of background activity for most of the apps on your phone in order to preserve the battery. This may be the reason why you are not receiving WhatsApp calls on your phone. You can disable the battery saver mode by simply opening the drop-down menu and deselecting ‘Power Saver’. You can also disable it by going to Settings>Battery and device care>Battery>Power saver.
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Conclusion
These are the top 6 ways to fix the ‘WhatsApp calls not ringing when Android phone is locked’ issue on your smartphone. If the methods mentioned in this article do not work for you, try uninstalling and reinstalling WhatsApp from Google Play Store. If you found this article helpful, let us know in the comments!
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