There are a plethora of free apps on Apple’s App Store that cover all kinds of tasks, ranging from photo and video editing to taking measurements for floor plans. For more specialised apps that can handle advanced tasks, you may need to splurge a little. Purchasing apps on Apple’s native app market is super easy, especially if your bank details are saved on your phone. However, sometimes the app you purchased may not act as advertised. In this case, you are well within your rights to claim a refund. In this article, we bring you the top 3 ways to get a refund for App Store and iTunes purchases on an iPhone and Mac.
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Table of Contents
Get a refund for App Store and iTunes Purchases on your iPhone
Step 1: Launch the App Store on your iPhone.
Step 2: Tap the profile icon at the top right corner of the screen.
Step 3: Select Purchased. If you have enabled Family Sharing, select My Purchases.
Step 4: Select the purchased app that needs to be refunded.
Step 5: Scroll down and select Report A Problem.
Step 6: You will be redirected to Apple’s website. Log in using your Apple ID.
Step 7: Tap the box that says ‘I would like to…’ and select Request a Refund.
Step 8: State your reason for requesting the refund in the following box.
Step 9: Tap Next, then select Submit.
Get a refund for App Store and iTunes Purchases using a Web Browser
Step 1: Go to Apple’s Report A Problem page.
Step 2: Sign in using your Apple ID.
Step 3: Click the ‘I would like to…’ box and select Request A Refund.
Step 4: State your reason for requesting the refund in the following box.
Step 5: Tap Next.
Step 6: Select the app in question.
Step 7: Select Submit.
Get a refund for App Store and iTunes Purchases on your Mac
Step 1: Launch the App Store on your Mac.
Step 2: Click on your profile icon at the bottom left corner of the screen.
Step 3: Select the app that needs to be refunded.
Step 4: Scroll down and select Report A Problem.
Step 5: You will be redirected to Apple’s website. Log in using your Apple ID.
Step 6: Tap the box that says ‘I would like to…’ and select Request a Refund.
Step 7: State your reason for requesting the refund in the following box.
Step 8: Tap Next, then select Submit.
Frequently Asked Questions (FAQs)
How do I refund an App Store purchase on my iPhone?
To refund an app go to App Store>Account>My Purchases>App>Report a Problem and select Refund on Apple’s Report a Problem page.
Can all App Store purchases be refunded?
Not all apps purchased through App Store are refundable. If you try to refund a non-refundable app, the ‘Submit’ option in Apple’s Report A Problem page will be greyed out.
How long does it take for Apple to make a refund?
It takes around 48 hours for Apple to process your refund request. The time required to refund the amount back to your account varies depending on your location.
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Conclusion
This is how you can get a refund for App Store and iTunes purchases on your iPhone and Mac. Once you submit your refund request, it will take about 48 hours to process. There is no strict limit on the time it takes for Apple to refund the amount back to your account. In some cases, it can take up to 60 days. If your reason for requesting a refund is not valid, your request may not be processed at all.
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